RMA Procedures

While it is our best intent to deliver reliable, tested hardware and solutions, warranty and repair is a natural fact of electronic equipment. The following describes our repair and return procedure

  • Call to request an RMA # and provide an invoice #, serial ID or packing list ID to validate proof of purchase.
  • Collect all the information about the problems encoun┬Čtered and note anything abnormal or, print out any on-screen messages, and describe the problems on a separate document with the RMA # in the header.
  • Return items with necessary accessories for proper testing.
  • When packing, return all products with proper packaging. Damage during transport is the sole responsibility of your shipping department. Insufficient packaging may result in additional repair charges or void of warranty.
  • Prepay the return charges or charge to your shipping business account ID.
  • The issued RMA authorization is valid for 10days, ie receipt of hardware must occur within 10days of issuing RMA #.

All warranties will be void if inspection finds that the hardware or system has been abused or altered without authorization

Products returned for credit are subject to a 15% restocking fee, unless agreed prior to purchase. No credits will be issued after 15days. Hardware returned must be in resalable condition

D.O.A must be returned within 30days of purchase with a valid RMA authorization